Technical Support Representative

Gale Banks Engineering is an established, market-leading manufacturer of automotive aftermarket performance products for trucks and motor homes. We are currently seeking a full time Automotive Technical Support Representative to respond to phone calls and e-mails regarding product installation and performance issues.

DUTIES:

  • Ensure that all required and pertinent information to properly investigate the issue is obtained from the customer during the initial contact and use troubleshooting and diagnostic skills to resolve customer questions.
  • Answer incoming calls in a professional and timely manner, follow up and track the progress of each call until it is resolved, and record all information regarding the customer and the issue in our Windows based tracking system.

QUALIFICATIONS:

  • 3-5 years consumer level in-house customer service experience and strong  technical and mechanical knowledge of gasoline and diesel trucks and motorhomes is required.
  • Must have excellent telephone communication and customer service skills, and be proficient with Microsoft Office (Word, Excel, Outlook)

ABOUT US:

Gale Banks Engineering offers a competitive salary, generous benefits package, and a pleasant and professional working environment. For immediate consideration, please send your resume with salary history and current salary requirements to us by clicking on the link below, or you may fax it to us at (626) 691-2127. Offices and facilities are located on a tree-shaded 10-acre campus in Azusa, California, about 10 minutes east of Pasadena.

jobs@bankspower.com